Our Vision
Our vision is to be the premier and preferred tour operator and car rental company in Rwanda’s car rental market and to offer service beyond customer satisfaction and demand. We want to help our clients maximize their customer lifetime value and increase their competitive advantage by helping drive productivity and efficiency while delivering measurable results. We will lead our industry by defining service excellence and building unmatched customer loyalty. We will be a growth-oriented tour and car rental company by efficiently serving value-conscious customers for all of their tours and car rental occasions.
Our Mission
To always be recognised as the No. 1 provider of mobility solutions in Rwanda We are driven by the best in class customer experience that offers the highest quality and professionally maintained vehicles. We are committed to a responsive and totally reliable service delivered by a passionate team of industry experts. We will ensure a stress-free tour and car rental experience by providing superior services that cater to our customers’ individual needs…always conveying the ‘We Try Harder®’ spirit with knowledge, caring and a passion for excellence. We will consistently deliver a quality product, friendly service and great value that make customers confident that PS Cars & Tours is their best car rental and tours choice.
Our Values
Integrity
We will honor all commitments to our customers, employees and shareholders.
We will conduct business with unwavering high standards of honesty, trust, professionalism and ethical behavior.
We will communicate openly and frequently, sharing what we know, when we know it.
Respect for the Individual
We will treat each person with whom we work with respect, professionalism and dignity.
We will communicate expectations to employees, and provide honest and timely feedback on performance.
We will embrace a diversity of ideas, cultures, ethnicities, and backgrounds to enhance our promise and value to customers.
We will provide career development opportunities for employees who show initiative, and performance results to help them individually manage their careers to maximize their potential.
Quality
We will place the interests of our customers first.
We will be dedicated to providing an individualized rental experience that assures customer satisfaction and earns the unwavering loyalty of our customers
We will ensure that the “We Try Harder®” philosophy underlies everything we do and shines through in our service to customers.
Teamwork
We will work as one cohesive team from the smallest unit to the organization as a whole.
We will develop and retain leaders who continually raise the bar, provide direction, remove barriers and empower people to successfully accomplish goals.
We will maintain a caring and supportive work environment that fosters a sharing of ideas, skills and resources.
Growth and Profitability
We will be dedicated to continuous innovation and pursue new ideas and opportunities to accelerate profitable growth.
We will deliver value in all we do to assure consistently high returns to our shareholders.
We will recognize and reward excellent performance, which drives superior results.
Community Responsibility
We will be active participants in our communities and encourage employee involvement in civic and charitable activities.
We will be role model business leaders in the countries and communities in which we operate. We will develop and implement business practices consistent with safeguarding the environment.